Before You Arrive

Yes, we welcome cats and dogs at Sholeo Lodges Los Gigantes. You can add your pet as an add-on during the booking process. Spots are limited, so we recommend flagging it as early as possible.

General conditions:

• Maximum weight: 15 kg
• Maximum 1 pet per room
• Cost: 20 €/day
• Required documentation before check-in: up-to-date vet/vaccination record and valid liability insurance
• The pet must always be on a leash in shared areas
• It can't be left alone in the room at any moment (not even during cleaning)

Welcome kit: bed, feeder, water bowl and a treat or gift

Dogs:

• They can access shared areas, always on a leash
• At the restaurant, only on the terrace or at separate tables
• Access to the pool area is not allowed

Cats:

• Must stay exclusively in the room
• Must be transported in a carrier or on a leash

You can check the full rules and submit the documentation before arrival at sholeolodges.com/pet-friendly.

Yes. At Sholeo Lodges Los Gigantes we have accessible rooms and Autism Friendly certification, so that more people can enjoy their stay comfortably and peacefully.

Accessibility:

• 4 rooms fully adapted for people with reduced mobility
• Wheelchair-accessible shower
• Elevator on all floors of the hotel

Autism Friendly:

• Environment and service adapted to offer a more comfortable, calmer experience
• If you have specific needs, we recommend contacting us before your arrival so we can help you prepare your stay better

For more information, you can email us at recepcion.losgigantes@sholeolodges.com or call us at +34 822 25 53 35.

Yes, children are welcome at Sholeo Lodges Los Gigantes. Here's what you need to know before booking:

Prices:

• Babies 0–1 year: free (cot on request, subject to availability)
• Children from 2 years: 35 €/night

Rooms that accept children:

• The Loop Suite Pool View: max 3 adults + 1 child
• The Loop Suite Side Sea View: max 3 adults + 1 child
• The Loop Suite Sea View: max 3 adults + 1 child
• The Vibe Suite: max 4 people
• The Wave Room Sea View: max 2 adults + 1 baby

We don't have extra beds for safety reasons, so each room's max capacity is the one shown.

Important:

• Children under 16 must always be accompanied by an adult in all areas
• The gym is only for guests over 18

If you need to request a cot or high chair, you can mention it during booking or email us at recepcion.losgigantes@sholeolodges.com

If you want to enjoy Atlantic views during your stay, you can book one of our rooms with sea view or side sea view:

• The Flow Double Sea View
• The Flow Double Side Sea View
• The Loop Suite Sea View
• The Loop Suite Side Sea View
• The Vibe Suite
• The Wave Room Sea View

If you haven't booked yet, just pick one of these rooms during the booking process at sholeolodges.com.

Already have a confirmed booking? You can also request an upgrade by paying the rate difference. Email us at recepcion.losgigantes@sholeolodges.com with your name, arrival date and booking number, or ask directly at reception on arrival (always subject to availability).

Sholeo Lodges Los Gigantes doesn't have a private parking, but you can park for free on the surrounding streets.

To check in, you'll just need a valid photo ID or passport.

If you're traveling with a passport, remember it must be valid for at least 3 months after your departure date.

Depending on the rate you chose, you may also need to present a credit card to complete payment or guarantee the booking.

Your room comes with everything you need so you only have to focus on enjoying the island at your own pace.

Includes:

• 200 Mbit/s WiFi
• TV with Chromecast
• Safe
• Minibar
• Hypoallergenic pillows
• Towels, shower gel, soap and shampoo
• USB and USB-C ports

You can also request at no charge:

• Hair dryer
• Iron
• Cot
• High chair

Services not included by default:

• Breakfast: 12.50 €/adult and 6.50 €/child
• Pool towels: refundable 10 € cash deposit
• Laundry service

And if you arrive before check-in or want to keep enjoying the destination after check-out, luggage storage is free and available 24h at reception.

Sholeo Lodges Los Gigantes is a 3-star hotel located at Avenida La Gaviota, 3, Tenerife, at the foot of the Los Gigantes cliffs. A place designed to enjoy the island at your own pace, surrounded by sea, nature and great weather all year round.

It has 143 rooms:

• The Flow Double (24–26 m²)
• The Flow Double Superior (22 m²)
• The Flow Double Side Sea View (28–30 m²)
• The Flow Double Sea View (23 m²)
• The Loop Suite Pool View (28.5 m²)
• The Loop Suite Side Sea View (28.5 m²)
• The Loop Suite Sea View (40 m²)
• The Vibe Suite (28.5–67 m²)
• The Wave Room Sea View (34 m²)

All rooms include a private bathroom, balcony, air conditioning, safe, minibar and TV with Chromecast.

The Loop Suite and The Vibe Suite rooms also include cooking facilities, with microwave and sink.