Pet Friendly
No One Misses Out on Holidays!
At Sholeo Lodges, we know that your pet is part of the adventure! That’s why we welcome your four-legged friend with open arms. We’re a Pet Friendly accommodation where your furry companion will always be welcome.
Just remember:
✔ Include your pet in your booking.
✔ Maximum weight: 15 kg.
✔ One pet per room or apartment.
Get ready for a unique experience—because travelling is always better when you share it with those you love most!
Travelling with your pet?
There’s no trip without your best friend! Leaving your pet behind is like leaving a family member behind. If you’re looking for a place where your furry companion will be treated as they deserve, you’ve found the perfect spot!
Find your Sholeo Pet Friendly accommodation in the heart of Las Palmas de Gran Canaria, in a glorious corner of Los Gigantes, Tenerife, or among the endless dunes of Maspalomas. Enjoy the adventure together!
Special Pet Amenities
Your pet gets the VIP treatment at Sholeo Lodges! We’re proud to be Pet Friendly and want everyone to enjoy their holiday at our Lodges and Flats, humans and pets alike.
At Sholeo Lodges Los Gigantes & Maspalomas, we provide:
- A bed, food bowl, water bowl, and a biscuit or a gift.
At Sholeo Lodges Las Palmas Flats, we provide:
- A bed, food bowl, and water bowl.
We can also recommend the best Pet Friendly spots in Tenerife and Gran Canaria, so your trip is truly paw-some!
Sholeo Lodges Pet Policy
Pre-approval required: Accommodation with pets is subject to prior request, as we have a limit on pets per room.
Add your pet to your booking: Make sure to select the “pet” option when making your reservation.
Respectful co-living: We ensure that everyone enjoys their stay. Please see our norms regarding the basic rules to follow:
- Pets cannot be left alone during cleaning.
- Dogs must be on a lead in communal areas.
Any questions? Contact us!
Bringing Your Pet? Here’s How to Book:
Booking your accommodation with your pet is easy! We’ll tell you how to add it to your booking step by step, so please have ready any documents we require!
Select your travel dates and the Sholeo Lodges location.
Choose your preferred room or apartment.
Add “Pet” as an extra.
Fill in your details, follow the payment process, and confirm your booking.
Complete the Pet Friendly Form, accepting the rules & attaching the required documents:
Veterinary record/vaccination certificate
Civil liability insurance. If you don’t upload these documents via the form, you must send them via email to the property before arrival.
Pet Friendly Form
Norms for customers with pets
Complete the form to accept the rules and conditions to stay with your best friend and attach the documentation we request to confirm your stay.
Rules and conditions
Terms & conditions for guests with pets at Sholeo Lodges
At Sholeo Lodges we love welcoming pets, and hope you enjoy an unforgettable stay with them. To ensure a pleasant and comfortable stay for all our guests, please follow these rules and take into account the following recommendations:
- Admission of pets:
- A maximum of one pet per room or flat is allowed, weighing no more than 15 kg.
- Additional equipment for cats:
- Cats must be kept exclusively in the room or flat and be transported in a carrier or on a leash.
- Health and insurance requirements
- Pets must have an up-to-date veterinary/vaccination certificate in accordance with current Spanish regulations.
- It’s compulsory for pets to have a valid civil liability insurance policy.
- A copy of this documentation will be required prior to arrival and check-in. If the documentation is not attached to the form on the website, it must be sent to the email address to which the reservation corresponds.
- Sholeo Lodges Los Gigantes:
- Sholeo Lodges Maspalomas
info.maspalomas@sholeolodges.com
- Sholeo Lodges Las Palmas Flats:
The establishment reserves the right to refuse access to the pet in the event of non-compliance with any of the requirements set out in this section. Failure to present the required documentation will result in booking cancellation and with no right to a refund.
- Special services
- At Sholeo Lodges hotels, a bed, a food bowl, a water bowl, and a biscuit or a gift will be provided.
- At Sholeo Lodges Las Palmas Flats, a bed, a food bowl, and a water bowl will be provided.
- Behaviour and responsibility:
- Pets must be kept on a leash at all times in the public areas of the hotel or building, and will not be allowed access to certain designated areas: pool area and inside restaurants.
- The owner is responsible for picking up and cleaning up any waste generated by their pet on the premises
- Care and rules of coexistence:
- The pet may not be left alone in the hotel room or flat at any time.
- Cleaning service:
- In Sholeo Lodges hotels, pets must not be left alone in the room during cleaning.
- In Sholeo Lodges Flats, if additional cleaning of the flat is contracted, pets must not be left alone.
- In the recreation areas, pets must be accompanied by their owners and must always be kept on a leash.
- Recommendations for guests:
- We recommended to bring your own cat litter.
- Owners are responsible for cleaning the litter box.
- In case of possible intolerances or preferences, we recommend bringing the pet’s own food.
- Tips for a pleasant stay:
- We suggested you bring a blanket or towel with a familiar scent to help reassure the pet in the room or flat.
- We recommended you always carry the pet’s documentation during the trip, as well as a tag with contact information, collar and leash.
- Responsibility and rules of behaviour:
- It’s essential to walk the pet before entering the hotel or building to avoid fouling in the common areas.
- The owner is responsible for any noise or damage that the pet may cause to other guests.
- Guests must follow the instructions provided regarding the behaviour of the pet.
- Financial responsibility:
- By agreeing to the rules, the client authorises the charging for any damage caused by their pet.
- The pet owner agrees to indemnify the hotel or building for any damage or injury caused to third parties by their pet.
These rules have been designed to guarantee a pleasant stay for both guests and their pets, promoting respect and comfort for all.
We love welcoming
well behaved Pets
We love welcoming well-behaved pets! To ensure a great experience for all, we have a few house rules:
In public areas, I’ll always be on a lead.
My owners will clean up after me.
In the room, I’ll sleep like a king—but in my own bed.
In the restaurant, I’ll stick to terrace or separate seating to avoid disturbing others.
While my owners chill at the pool, I’ll wait in the room or outside.