Arrival & Departure

Sholeo Lodges Las Palmas Flats operates without a physical reception. The access and check-in process is fully autonomous.

Before arrival:
1. Complete the online pre check-in via the link or QR you'll receive by email
2. Enter your last name and booking number, or scan the QR directly
3. Add the details of all guests and sign the terms and conditions
4. You'll receive by email the information needed to access the building and the apartment

On arrival at the building (Juan Rejón, 20):
1. Enter the access code on the keypad of the main door
2. Select language on the Autocheck-In terminal
3. Scan your booking's QR or manually enter the booking holder's last name and booking number
4. Scan the national ID or passport of all guests (can also be done manually if needed)
5. If there's any pending amount, you can pay it directly at the terminal
6. Once the process is complete, you'll receive the apartment number and access code

Digital key:

• Download the Omnitec app (App Store / Google Play)
• Log in with the credentials received by email
• Carry your digital key directly on your phone

Important:

• Don't forget to collect your documentation from the terminal
• Check-out is until 11:00h. After that, the access code stops working

If you need help during the process, call +34 928 335 960.

Sholeo Lodges Las Palmas Flats has no physical reception. Access and check-in work autonomously via self check-in and an autocheck-in terminal in the hall.

On-site assistance in the building:

• Sunday to Sunday, from 09:00h to 11:00h and from 15:00h to 17:00h
• Phone and WhatsApp: +34 621 154 318

Outside those hours:

• General switchboard: +34 928 335 960
• Email: info.laspalmas@sholeolodges.com

In case of emergency outside on-site hours, the number +34 621 154 318 also works as an on-call WhatsApp line.

Sholeo Lodges Las Palmas Flats does not have its own luggage storage in the building.

The closest option is:
Luggage Storage Castillo de la Luz — Radical Storage
C/ La Naval, 120, 35008 Las Palmas de Gran Canaria

If you need help with your luggage before check-in or after check-out, you can email us at info.laspalmas@sholeolodges.com or call us at +34 928 335 960.

Check-in: from 15:00h.
Check-out: until 11:00h.

Important: from 11:00h onwards, the apartment access code stops working.

The check-in process at Sholeo Lodges Las Palmas Flats is fully autonomous (self check-in): there is no physical reception.

On arrival at the building, you can access via the self check-in kiosk using the QR code received by email or by manually entering the booking holder's last name and booking number.

During the process, you'll need to scan the ID documents of all guests and, if there's any pending amount, you can pay it directly at the terminal.

Once check-in is complete, you'll receive your apartment number and access code.

Personal assistance:

• Sunday to Sunday, from 09:00h to 11:00h and from 15:00h to 17:00h
• Assistance WhatsApp: +34 621 154 318
• If you need to call us, you can reach the switchboard at +34 928 335 960