Common Services

Yes, we welcome cats and dogs at all our properties. You can add your pet as an add-on during the booking process. Spots are limited, so we recommend flagging it as early as possible.

General conditions:

• Maximum weight: 15 kg · Maximum 1 pet per room or apartment-
• Cost: 20 €/day
• Required documentation before check-in: up-to-date vet/vaccination record + valid liability insurance
• Leash required in all shared areas
• The pet can't be left alone at any moment (not even during cleaning)

Welcome kit:

• At Sholeo Lodges Los Gigantes and Sholeo Lodges Maspalomas: bed, feeder, water bowl and a treat or gift.
• At Sholeo Lodges Las Palmas Flats: bed, feeder and water bowl

Dogs:

• Access to shared areas on a leash.
• At the Lodges' restaurants, they may only be on the terrace or at separate tables.
• Access to the pool area is not allowed

Cats:

• Must stay exclusively in the room or apartment
• Must be transported in a carrier or on a leash

You can check the full rules and submit the documentation at sholeolodges.com/pet-friendly

Yes. If you travel with your laptop, you've got your space too. All our properties are designed for digital nomads and remote workers looking to combine work, destination and a more flexible way of traveling.

• Sholeo Lodges Los Gigantes: Cool Working on the basement floor, open 24h for guests. 200 Mbit/s WiFi. You can also work at the Original Hub.
• Sholeo Lodges Maspalomas: doesn't have a coworking space, but you can work at the Original Hub, with high-speed WiFi and outlets for your laptop.
• Sholeo Lodges Las Palmas Flats: Cool Working Café open 24h (coffee and snacks service Wednesday to Sunday, 07:30h to 15:00h).

In addition, all properties have free high-speed WiFi and USB and USB-C ports in rooms and apartments.

We love hearing how your experience was and how you lived your stay with us. You can leave us a review at:

• Google
• Booking.com
• TripAdvisor

And if something didn't go as expected during your stay, let us know so we can fix it on the spot.

You can write to us at info@sholeolodges.com or talk to the team directly at reception.

Yes — though we'd rather show it with facts.

Certifications
Sholeo Lodges Los Gigantes and Sholeo Lodges Maspalomas hold the Biosphere Sustainable certification, aligned with the UN's 17 Sustainable Development Goals and reviewed through annual external audits.

Fundación Foresta — reforestation of the Canary Islands
We actively partner with Fundación Foresta to support the recovery of the Canary Islands' forests:

• Every extra cleaning booked (25€) includes 1€ donated to Foresta
• For every water bottle sold at our properties, we donate 1€ to Foresta
• During the Green Friday campaign, we donate 1.5% of total sales to the foundation

Less plastic

• Free water fountains at all properties to reduce single-use plastic
• Progressive elimination of plastics in our facilities

Energy and resources

• LED lighting, motion sensors and energy- and water-saving systems

Responsible cleaning

• The cleaning every 3 days reduces consumption of water, products and energy without affecting the comfort of the stay

Local and fair tourism

• We prioritize hiring local talent under fair conditions
• Explore activities work with local operators and entrepreneurs from the islands

Ocean tourism

• The water activities in Explore are selected to have no impact on marine biodiversity

More info: sholeolodges.com/comprometidos

At all our properties you'll find:

• Free high-speed WiFi
• Online check-in available
• Access to The Community Rewards program
• Pet Friendly policy (cats and dogs up to 15 kg, max 1 pet per room or apartment)
• Explore section for booking activities and experiences at the destination
• 24h customer service
• Fast but Good dining concept (at Lodges) or Cool Working Café (at Flats)
• Stays from 1 night to long-term
• Accessible rooms/apartments
• Autism Friendly certification