Common Policies

Smoking is not allowed in rooms, apartments or indoor shared areas.

• Sholeo Lodges Los Gigantes and Sholeo Lodges Maspalomas have designated outdoor smoking areas. You can ask the reception team for details on arrival.
• Sholeo Lodges Las Palmas Flats does not have a designated indoor smoking area inside the building.

We don't accept stag or hen parties or similar celebrations at any of our properties. And yes, this policy is here to stay.

We do organize other types of groups and events, like team offsites, corporate events, private birthdays or product launches.

For more information, you can write to us at booking@sholeolodges.com.

At all our properties, all guests included in the booking must present a valid photo ID (national ID card or passport).

If you're traveling with a passport, it must be valid for at least 3 months after your departure date.

At Sholeo Lodges Las Palmas Flats, check-in is done autonomously via a kiosk, so you'll need the documentation of all guests to complete the process.