Services & Facilities

You have free WiFi across the entire property, with speeds up to 200 Mbit/s.

To connect:
1. Turn on WiFi on your device and select the Sholeo Lodges network.
2. The login page will open automatically. Enter your room number and your last name.
3. Accept the privacy policy.
4. You're ready to browse!

If you have any connection issue, you can contact reception by calling +34 822 25 53 35 (option 0) or dialing *9 from your room phone.

At Sholeo Lodges Los Gigantes we use a flexible cleaning system that's kinder to the environment. You decide when you want us to clean your room, avoiding unnecessary interruptions and helping us reduce our environmental impact.

Cleaning frequency:

• Room cleaning and bed-linen changes happen every 3 days
• Stays of less than 3 nights: no cleaning service included
• Bed linen is changed during the first cleaning service

If you want to request a cleaning or change the schedule, you can do it at reception or from the hotel's web app, in the "Personalize my stay" section.

Additional services:

• Extra cleaning: 25 €. Request it at reception 24h in advance
• 1 € from each extra cleaning is donated to Fundación Foresta
• Additional towel change: 2.50 €/towel.

Laundry:

• Express service: drop-off before 9:00h → pickup in 24h
• Request at reception

Self-service laundry (solarium):

• Washer: 5 €
• Dryer: 5 €
• Detergent included

All rooms have individual air conditioning, with a control panel by the entrance.

Important:

• The air conditioning switches off automatically when you open the terrace or balcony door
• For it to work properly, make sure the door is fully closed

If you have any issue with the room temperature, you can contact 24h reception by dialing *9 from the room phone.

Cool Working is located on the basement floor, near the pool.

• Open 24h
• Exclusive for guests
• 200 Mbit/s WiFi

Plus, all rooms have USB and USB-C connections.

If you want to organize company meetings or company events, you can email us at booking.losgigantes@sholeolodges.com

The outdoor pool has sea views and is open all year round. It's heated between December and April (approx. 23°C).

Hours:

• Pool: from 10:00h to 20:00h
• Lifeguard service: from 10:00h to 18:00h
• Maximum capacity: 50 people

Pool towels:

• Refundable 10 € cash deposit at reception, valid for the whole stay
• Extra towel change: 2.50 €
• The white room towels can't be used at the pool

Rules:

• Showering before entering is mandatory
• Children under 6 must always be accompanied by an adult
• No diving headfirst into the water
• No inflatables or balls in the water
• No reserving loungers with clothes or items when not in use; staff may remove them
• No glass or glass containers in the pool area
• No speakers or loud music
• No pets in the pool

Emergencies:

• Phone: 112
• Nearest health center: Centro de Salud Alcalá (24h emergencies): C/ Méndez, s/n · 922 47 83 65

Each room has a 42" TV with built-in Chromecast, so you can stream content from your phone, tablet or computer directly to the screen.

How to use it:
1. Press the Home button on the TV remote.
2. Scan the QR code that appears on the screen or visit the URL shown.
3. Follow the steps and start casting from your device.

Compatible with platforms like Netflix, Disney+, HBO Max, Prime Video, YouTube and Spotify, plus many other iOS and Android apps. You can also share a tab from the Google Chrome browser.

Important: your device must be connected to the Sholeo Lodges WiFi network for Chromecast to work properly.

All rooms have a free safe. We recommend keeping documents, money and valuables in it.

How to set it up for the first time:
1. Enter a code with 4 to 6 digits.
2. Confirm by pressing the hash button (#).
3. The screen will show "CLOSED".

How to open it:
1. Enter your code.
2. The screen will show "OPEN".

How to close it again:
1. Enter your code and press (#).
2. The screen will show "CLOSED".

Important: the hotel is not responsible for valuables not stored in the safe.

If you need help, you can contact reception by dialing *9 from the room phone or calling +34 822 25 53 35.

Yes. The hotel has a free gym for guests, located next to Cool Working.

Hours:
From 07:00h to 22:00h
Minimum age: 18 years

Equipment:

• Elliptical
• Stationary bike
• Dumbbells
• Bench
• Pulleys

At Feel Good Garden you'll also find:

• Outdoor calisthenics area
• Basketball hoop
• Ping-pong table

Plus, from Explore you can book different activities and experiences, like yoga or pilates.

You can book activities and experiences from our Explore section at sholeolodges.com/explore or by emailing us at explore.losgigantes@sholeolodges.com

Some of the experiences available are:

• Water activities: whale watching, kayaking along the cliffs or snorkeling.
• Sports and adventure: surf, hiking in the Masca Ravine or biking routes.
• Wellness: yoga and pilates.
• Leisure and entertainment: cocktail workshops.

The hotel has different spaces to eat, disconnect and enjoy at your own pace throughout the day.

Buffet breakfast from 07:30h to 10:30h

• Gluten-free and vegetarian options always available
• 12.50 €/adult
• 6.50 €/child

The Original Hub

• Fast but Good: quick, healthy, natural food and drinks made on the spot
• All-Day-Dining: eat and drink whenever you want, from lunch to night
• Lunch from 12:00h to 17:00h
• Dinner from 19:00h to 22:00h
• Open to both guests and visitors
• Takeaway service available

Feel Good Garden

• Open-air lounge bar
• Open from 11:00h to 23:00h
• Open to the public

Buffet breakfast is served from 07:30h to 10:30h.

The busiest window is usually between 09:00h and 10:00h. If you'd prefer a quieter breakfast, we recommend coming between 07:30h and 08:30h.