Help Center

Sholeo Lodges is a Canarian hospitality brand created to respond to new ways of traveling and the habits of today's traveler. More than just hotels or apartments, we're a refuge where you can disconnect and reconnect with whatever moves and inspires you.

Our concept combines contemporary design, social spaces and digital services so you can explore the Canary Islands at your own pace, living in the moment and making the most of every experience. Flowing freely and in connection with nature and other people.

We currently have properties in Tenerife and Gran Canaria:

• Sholeo Lodges Los Gigantes — Tenerife
• Sholeo Lodges Maspalomas — Gran Canaria
• Sholeo Lodges Las Palmas Flats — Gran Canaria

Each property has its own character, but they all share the same philosophy: real comfort, a social atmosphere (with no pressure to join in) and the freedom to do — or not do — whatever you feel like.

We regularly run campaigns and promo codes that you can apply directly during the booking process.

The key thing: promo codes stack with the mobile price and with the 10% discount from The Community Rewards.

You can find them at:

• The offers section at sholeolodges.com/es/ofertas
• The Community Rewards newsletter (members get priority access to promotions and special campaigns)

To make sure you don't miss any offer, we recommend signing up for free to The Community Rewards and turning on notifications.

The Community Rewards is the free loyalty program from Sholeo Lodges. Signing up is easy, and anyone over 18 can join at sholeolodges.com.

From the moment you join The Community Rewards, you already get exclusive perks: a discount on your bookings, a welcome gift with local soul, 5% off at bars and restaurants, deals at Spa & Wellness, priority access to promotions and free airport transfers for stays longer than 14 nights.

The program has three levels (Traveller, Explorer and Globetrotter). The more direct bookings you make on our website, the more perks you unlock automatically. Note: tier upgrades are automatic, while downgrades only happen once a year.

Important: for your bookings to count, you have to log into your account before booking. Spending at the restaurant, spa or activities doesn't count toward leveling up.

Want to know what each level includes? → See tier comparison

More info: sholeolodges.com/programa-fidelizacion

Booking directly on sholeolodges.com always gets you the best price guaranteed. And yes, there's a way to get an even better rate: booking from your phone. Mobile rates are lower than desktop ones, so if you want the lowest price possible, open sholeolodges.com on your smartphone and book from there.

Plus, you can stack more benefits:

1. Join The Community Rewards for free and get an extra 10% discount on top.
2. Check out our offers at sholeolodges.com/es/ofertas for promotions and extra discount codes.
3. Subscribe to The Community Rewards newsletter for early access to promotions and special offers.

The perfect combo to save more: mobile rate + The Community Rewards + promo code.

At all our properties you can choose between three types of rate, depending on how much flexibility you want for your trip:

• Non-Refundable: the lowest available price. Full payment is made online when booking and is not refundable in case of cancellation.

• Semi-Flexible: a first payment is made at booking and the remaining amount before arrival.

• Flexible: payment is made at the property on arrival. Includes free cancellation up to 48 hours before arrival (21 days during special dates). If you cancel outside that window, you'll be charged the first night.

All prices include 7% IGIC. None of our properties applies a tourist tax.