Sustainability
For a better world, join us!
At Sholeo Lodges, every guest is part of the change. The We Care program of our company Canarian Hospitality means your stays help to reduce environmental impact and creating a more responsible tourism. Travel with purpose!
Sholeo Lodges Los Gigantes has obtained the Biosphere Sustainable certification. And we continue certifying other Sholeo Lodges accommodations: at Sholeo Lodges Maspalomas we have already obtained the Biosphere certification, another proud step in our commitment to sustainability and respect for the environment.
Agenda 2030 is the global action plan adopted by UN member states, which includes 17 Sustainable Development Goals (SDGs) to address issues such as poverty, inequality and climate change.
The SDGs that we’re already addressing at Sholeo Lodges Los Gigantes are:
Our Lodges offer free water fountains to refill your bottle and avoid the use of plastics.
Each stay at Sholeo Lodges reduces your carbon footprint by up to 1.3 kg of CO₂ per night by saving water, energy and chemicals.
By choosing best practices, you contribute to more sustainable tourism. And if you choose extra cleaning, we’ll donate €1 to the Foresta Foundation to reforest our islands. Less impact, more future.
Reforesting the Canary Islands
We partner with the Foresta Foundation, dedicated to recovering, maintaining and conserving the forests of the Canary Islands. Sholeo Lodges has 3 initiatives that raise funds for the foundation:
- Our Green Friday promotional campaign that we run each November donates 1.5% of total sales to the Foresta Foundation. Don’t miss the next one and you’ll be helping to restore our forests!
- With each purchase of a water bottle, we donate €1. You save money, we reduce plastic and we all collaborate with the foundation.
- When you order additional sustainable cleaning, we donate €1. Can you be more sustainable?
Sharing values
Together we are better. We join with brands that are committed to the environment and share our values. Here are some of our partners.
We believe that every sustainable action for the environment, whether big or small, can help towards a better world.
We partner with the Ocean Born Lifestyle brand to buy certified sustainable cotton uniforms for all our teams.
Ocean Beer produces a beer that is committed to the environment, especially, the protection and restoration of the oceans.
Thanks to the Ocean Born Foundation – an international organisation whose aim is to mitigate the damage that mankind causes to the ocean – the new Ocean Beer is produced with minimum environmental impact and all profits go towards mitigating climate change via the oceans.
Since beginning in 2003, Fritz Kola uses only glass and has not produced a single plastic bottle since.
To drive a fundamental change in the beverage industry, they’ve also launched the ‘Drink From Glass’ initiative, encouraging people to adopt a sustainable and resource-saving approach to beverage consumption to avoid plastic waste.
Taste Local
Like to join us?
If you’re a company or organisation that shares our values and sustainable actions, please contact us! We’re always looking to partner for a better world.
Privacy Policy
The Privacy Policy is part of the General Conditions governing this website.
VERSION 2.0 dated March 04, 2025.
Who is responsible for the processing of your data?
CANARIAN HOSPITALITY, S.L
Address: C/Montevideo nº12
C.P. 35007
Las Palmas de Gran Canaria.
CIF: B06881957
E-mail: info@canarianhospitality.com
You can contact us in any way to communicate with us.
We reserve the right to modify or adapt this Privacy Policy at any time. We recommend you to review it, and if you have registered and access your account or profile, you will be informed of the modifications.
If you are one of the following groups, please see the information below:
+ HOSTAGES
For what purposes will we process your personal data?
We inform you that your data will be processed in order to manage your reservation, your stay at the hotel and ensure the payment of expenses arising from such stay.
Your data will be communicated to the Security Forces in compliance with the provisions of the legislation in force, as well as to the travel agencies or operators involved.
The data will be kept for at least 6 years in compliance with tax, commercial, consumer and traveler’s book-registration regulations.
What is the legitimacy for the processing of your data?
The legal basis is your consent and compliance with the legal obligations established by Royal Decree 393/1974 of August 18 and by Order INT/1922/2003 of July 3.
+ WEB OR E-MAIL CONTACTS
What data do we collect through the Web?
We may treat your IP, what operating system or browser you use, and even the duration of your visit, anonymously.
If you provide us with data in the contact form, you will be identified so that we can contact you, if necessary.
For what purposes will we process your personal data?
- Respond to your inquiries, requests or requests.
- Manage the requested service, answer your request, or process your request.
- Information by electronic means, related to your request.
- Commercial information or events by electronic means, as long as there is express authorization.
- Perform analysis and improvements on the Web, about our products and services. Improve our commercial strategy..
What is the legitimacy for the processing of your data?
The acceptance and consent of the interested party, granted through a voluntary action, as in cases where to make a request it is necessary to fill out a form and click on the submit button, the completion of the same necessarily implies that it has been informed and has expressly given its consent to the content of the clause attached to the form or acceptance of the privacy policy.
All our forms have the symbol * in the obligatory data. If you do not provide these fields, or do not check the checkbox to accept the privacy policy, the information will not be allowed to be sent. It usually has the following formula: “□ I am over 14 and I have read and accept the Privacy Policy.”
How long will we keep personal data?
Until the revocation of the consent granted.
+ NEWSLETTER CONTACTS
What data do we collect through the newsletter?
On the Web, it is allowed to subscribe to the Newsletter, if you provide us with an email address, to which it will be sent.
We will only store your email address in our database, and we will proceed to send you periodic emails, until you request to unsubscribe, or we stop sending emails.
You will always have the option to unsubscribe in any communication.
For what purposes will we process your personal data?
- Manage the requested service.
- Information by electronic means, related to your request.
- Commercial information or events by electronic means, as long as there is express authorization.
- Perform analysis and improvements in the mailing, to improve our business strategy.
What is the legitimacy for the processing of your data?
The acceptance and consent of the interested party. In those cases where you subscribe it will be necessary to accept a checkbox and click on the send button. This will necessarily imply that you have been informed and have expressly given your consent to receive the newsletter.
If you do not check the checkbox to accept the privacy policy, the information will not be sent. It usually has the following formula: “□ I am over 14 and I have read and accept the Privacy Policy.”
How long will we keep personal data?
Until the revocation of the consent granted.
+CUSTOMERS
For what purposes will we process your personal data?
- Elaboration of the budget and follow-up of the same by means of communications between both parties.
- Information by electronic means, related to your request.
- Commercial information or events by electronic means, provided that there is express authorization.
- Manage administrative services, communications and logistics carried out by the Responsible.
- Invoicing and declaration of the appropriate taxes.
- To carry out the corresponding transactions.
- Control and recovery management.
What is the legitimacy for the processing of your data?
The existence of a contractual relationship between the parties. The processing is necessary for the performance of a contract to which the data subject is a party or for the implementation at his request of pre-contractual measures.
For how long will we keep personal data?
For the duration of the relationship between the parties and for the statute of limitations arising therefrom.
+SUPPLIERS
For what purposes will we process your personal data?
- Elaboration of the budget and follow-up of the same by means of communications between both parties.
- Information by electronic means, related to your request.
- Commercial information or events by electronic means, provided that there is express authorization.
- Manage administrative services, communications and logistics carried out by the Responsible.
- Invoicing and declaration of the appropriate taxes.
- To carry out the corresponding transactions.
- Control and recovery management.
What is the legitimacy for the processing of your data?
The existence of a contractual relationship between the parties. The processing is necessary for the performance of a contract to which the data subject is a party or for the implementation at his request of pre-contractual measures.
For how long will we keep personal data?
For the duration of the relationship between the parties and for the statute of limitations arising therefrom.
+CONTACTS SOCIAL NETWORKS
For what purposes will we process your personal data?
- Respond to your inquiries, requests or requests.
- Manage the requested service, answer your request, or process your request.
- Relate with you and create a community of followers.
What is the legitimacy for the processing of your data?
The bases that legitimize the treatment is the voluntary consent of the person concerned to contact and, where appropriate, the acceptance of a contractual relationship in the environment of the social network concerned. The processing of data within the Social Network will be carried out in accordance with its privacy policies.
How long will we keep personal data?
We can only consult or unsubscribe your data in a restricted way by having a specific profile. We will treat them as long as you let us following us, being friends or giving “like”, “follow” or similar buttons.
Any rectification of your data or restriction of information or publications must be done through the configuration of your profile or user in the social network itself.
+JOB SEEKERS
For what purposes will we process your personal data?
- Organization of selection processes for the recruitment of employees.
- To summon you for job interviews and evaluate your candidacy.
- If you have given us your consent, we may pass it on to collaborating or related companies, with the sole purpose of helping you find a job.
- If you check the checkbox to accept the privacy policy, you give us your consent to transfer your job application to the entities that make up the group of companies in order to include you in their recruitment processes.
We also inform you that after one year from the receipt of your curriculum vitae, we will proceed to its secure destruction.
What is the legal basis for the processing of your data?
The legal basis is your unequivocal consent by sending us your CV.
For how long will we keep the personal data?
For a minimum period of 1 year or until the revocation of the consent given.
Do we include personal data of third parties?
No, as a general rule we only process the data provided by the owners. If you provide us with data of third parties, you must previously inform and request their consent to such persons, otherwise we are exempt from any liability for failure to comply with this requirement.
What about children’s data?
We do not process data of children under 14 years of age. Therefore, please refrain from providing them if you are not of that age or, if applicable, from providing data of third parties who are not of the aforementioned age. CANARIAN HOSPITALITY, S.L. disclaims any liability for failure to comply with this provision.
Will we communicate with you by electronic means?
They will only be made to manage your request, if it is one of the means of contact that you have provided us.
If we send commercial communications, they will have been previously and expressly authorized by you.
What security measures do we apply?
You can rest assured: We have adopted an optimal level of protection of the Personal Data we handle, and we have installed all the technical means and measures at our disposal according to the state of technology to prevent the loss, misuse, alteration, unauthorized access and theft of Personal Data.
To which recipients will your data be communicated?
Your data will not be disclosed to third parties, unless legally required. Specifically, they will be communicated to the State Agency of Tax Administration and to banks and financial institutions for the collection of the service provided or product purchased, as well as to the persons in charge of the processing necessary for the execution of the agreement.
In case of purchase or payment, if you choose any application, web, platform, bank card, or any other online service, your data will be transferred to that platform or will be treated in their environment, always with maximum security.
When we order it, the web development and maintenance company, web hosting/hosting, will have access to our website. They will have signed a service contract that obliges them to maintain the same level of privacy as we do.
What rights do you have?
- To know if we are processing your data or not.
- To access your personal data.
- To request the rectification of your data if they are inaccurate.
- To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw your consent.
- To request the limitation of the processing of your data, in some cases, in which case we will only keep them in accordance with the regulations in force.
- To submit your data, which will be provided to you in a structured, commonly used or machine-readable format. If you prefer, we can send them to the new person in charge that you designate. This is only valid in certain cases.
- To file a complaint with the Spanish Data Protection Agency or competent supervisory authority, if you believe that we have not served you properly.
- To revoke consent for any processing for which you have consented, at any time.
If you change any information, please let us know so that we can keep them updated.
Do you want a form to exercise your rights?
- We have forms for the exercise of your rights, ask for them by email or if you prefer, you can use those prepared by the Spanish Data Protection Agency or third parties.
- These forms must be signed electronically or be accompanied by a photocopy of the DNI.
- If someone represents you, you must attach a copy of their ID card, or have them sign it with their electronic signature.
- The forms can be submitted in person, sent by letter or by mail to the address of the Data Controller at the beginning of this text.
How long does it take us to respond to the Exercise of Rights?
It depends on the right, but a maximum of one month from your request, and two months if the issue is very complex and we notify you that we need more time.
Do we process cookies?
If we use other types of cookies that are not necessary, you can consult the cookies policy in the corresponding link at the beginning of our website.
How long will we keep your personal data?
- Personal data will be kept for as long as you remain connected with us.
- Once you disengage, the personal data processed for each purpose will be kept for the legally stipulated periods, including the period in which a judge or court may require them in accordance with the statute of limitations for legal actions.
- The data processed will be kept as long as the aforementioned legal terms do not expire, if there is a legal obligation to maintain them, or if there is no such legal term, until the interested party requests their deletion or revokes the consent given.
- We will keep all the information and communications related to your purchase or the provision of our service, while the guarantees of the products or services last, to attend possible claims.
- In each treatment or type of data, we provide you with a specific period, which you can consult in the following table:
| File | Document | Conservation | ||
|---|---|---|---|---|
| Customers | Customers | Invoices | 10 years | |
| Forms and coupons | 15 years | |||
| Contracts | 5 years | |||
| Human Resources | Payrolls, TC1, TC2, etc. | 10 years | ||
| Curriculums | Until the end of the selection process, and 1 more year with your consent | |||
| Docs of severance payments.
Contracts. Temporary workers data |
4 years | |||
| Worker’s file. | Up to 5 years after leaving the company. | |||
| Marketing | Databases. | Databases or visitors to the website. | Databases or visitors to the website. | For the duration of the processing. |
| Suppliers | Invoices | 10 years | ||
| Contracts | 5 years | |||
| Access control and video surveillance | Access control and video surveillance | Access control and video surveillance | Visitor list | 30 days |
| Videos | 30 days blocking
3 years destruction |
|||
| Accounting | Books and Accounting Documents.
Agreements partners and boards of directors, bylaws of the company, minutes, regulations board of directors and delegated committees. Financial statements, audit reports Records and documents related to grants |
6 years | ||
| Tax | Handling of company administration, rights and obligations relating to tax payments.
Administration of dividend payments and withholding taxes |
. | 10 years | |
| Intragroup pricing facility information | 18 years
8 years for intragroup transactions for pricing arrangements |
. | ||
| Safety and Health | Worker Medical Records | 5 years | ||
| Environment | Environment | Information chemical or substantially hazardous substances | 10 years | |
| Documents relating to environmental permits As long as the activity is carried out | 3 years after closure of the activity.
10 years (statute of limitations offence) |
|||
| Records on recycling or waste disposal | 3 years | |||
| Grants for cleanup operations must retain entitlement and obligation documents, receipts and payments | 4 years | |||
| Accident reports
|
5 years | |||
| Insurance | Insurance policies | 6 years (general rule)
2 years (damage) 5 years (personal) 10 years (life) |
||
| Purchases | Recording all deliveries of goods or provision of services, intra-community acquisitions, imports and exports for VAT purposes | 5 years | ||
| Legal | Intellectual and Industrial Property Documents.
Contracts and agreements |
5 years | ||
| Permissions, licenses, certificates | 6 years from the date of expiration of the permit, license or certificate.
10 years (criminal statute of limitations) |
|||
| Confidentiality and non-competition agreements | Always the term of duration of the obligation or confidentiality | |||
| RGPD/LOPDGDDD | Personal data processing, if different from the processing notified to the AEPD | 3 years | ||
| Personal data of employees stored in networks, computers and communications equipment used by them, access controls and internal management/administration systems | Personal data of employees stored in networks, computers and communications equipment used by them, access controls and internal management/administration systems | 5 years |