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Sholeo Lodges Maspalomas
Yes, you can arrive earlier and request an early check-in, subject to availability.
From 10:00h → 45 €
From 12:00h → 30 €
From 14:00h → 15 €
The service is arranged directly on arrival.
Yes, you can request a late check-out at reception, always subject to availability.
Until 14:00h → 15 €
Until 16:00h → 30 €
Until 18:00h → 50 €
Sholeo Lodges Maspalomas is at Avenida de Gran Canaria, 24, 35100 Maspalomas, Las Palmas.
From the airport you can get here easily by bus, taxi or private transfer:
🚌 Bus
- Lines L66 or L90 to the Avenida de Gran Canaria 18 stop.
- Approximate journey: 30 minutes.
- Tickets can be bought directly on the bus or at authorized points.
🚕 Taxi
- From Gran Canaria Airport (LPA): journey of about 25 minutes.
✈️ Free transfer
- The Community Rewards members with stays longer than 14 nights get a free airport transfer included.
To book a private transfer, write to us with the date, time and contact number.
Sholeo Lodges Maspalomas is at Avenida de Gran Canaria, 24, 35100 Maspalomas, Las Palmas.
If you arrive in Gran Canaria by boat, you can easily get here by bus or taxi:
🚌 Bus
- From Puerto de Las Palmas (Santa Catalina): Bus Global L30 heading to Faro de Maspalomas, to the Avenida de Gran Canaria 18 stop.
Tickets can be bought directly on the bus or at authorized points.
🚕 Taxi
- From Puerto de Las Palmas: journey of about 55 minutes.
Yes. You can leave your luggage at reception at no extra cost before check-in or after check-out and keep enjoying the island or the facilities hands-free.
Reception is open 24h.
If you need help or more information, you can call us at +34 828 690 005 (option 0).
Check-in is available from 15:00h and check-out must be done before 12:00h.
Reception is open 24h. After check-out, you can keep enjoying the hotel facilities at no extra cost before continuing your trip or exploring the island further.
To make your arrival quicker and more comfortable, you can complete the online pre check-in at sholeolodges.com/pre-check-in.
If you plan to arrive after 20:00h, let the reception team know in advance to keep your booking active. Otherwise, it may be cancelled automatically and 100% of the outstanding amount may be charged.
If you forgot something during your stay, you can write to us as soon as possible with a description of the item and where you think you might have lost it, or call us directly so we can help locate it.
- 📧 recepcion.maspalomas@sholeolodges.com
- 📞 +34 828 690 005
Important information:
- Lost-and-found items are kept for a maximum of 90 days from when they're found
- ID documents (national ID or passport) are handed over to the police if unclaimed
- Perishable food items are discarded the following day
- If you need us to send the item to you, shipping costs are at your expense
In-person pickup Monday to Friday, from 8:00h to 14:00h.
Yes, we welcome cats and dogs at Sholeo Lodges Maspalomas. You can add your pet as an add-on during the booking process. Spots are limited, so we recommend flagging it as early as possible.
General conditions:
- Maximum weight: 15 kg
- Maximum 1 pet per room
- Cost: 20 €/day
- Required documentation before check-in: up-to-date vet/vaccination record and valid liability insurance
- The pet must always be on a leash in shared areas
- It can't be left alone in the room at any moment (not even during cleaning)
Welcome kit: bed, feeder, water bowl and a treat or gift
Dogs:
- They can access shared areas, always on a leash
- At the restaurant, only on the terrace or at separate tables
- Access to the pool area is not allowed
Cats:
- Must stay exclusively in the room
- Must be transported in a carrier or on a leash
You can check the full rules and submit the documentation before arrival at sholeolodges.com/pet-friendly.
Yes. At Sholeo Lodges Maspalomas we have accessible rooms and Autism Friendly certification, so that more people can enjoy their stay comfortably and peacefully.
Accessibility:
- 6 rooms fully adapted for people with reduced mobility available
- Wheelchair-accessible shower
- Elevator on all floors of the hotel
Autism Friendly:
- Environment and service adapted to offer a more comfortable, calmer experience
- If you have specific needs, we recommend contacting us before your arrival so we can help you prepare your stay better
For more information, you can email us at recepcion.maspalomas@sholeolodges.com or call us at +34 828 690 005
Yes, children are welcome at Sholeo Lodges Maspalomas.
Conditions and rates:
- Babies 0–1 year: free. Cot on request, at no extra cost (max. 1 per room)
- Children 2–11 years: reduced rate
- From 12 years old: adult rate
Some rooms can accommodate up to 2 adults and 1 child. Maximum occupancy may vary depending on the room type booked.
Minors under 16 must always stay accompanied by a parent or legal guardian. Minors aged 16–18 may stay alone only with written authorization from their guardian.
Parents or guardians are responsible for supervising minors at all times. Use of the elevator is not allowed without an adult companion.
For more information on cots, rates or special needs, you can contact reservations at booking.maspalomas@sholeolodges.com
At Sholeo Lodges Maspalomas we don't have private parking, but you can park for free on the surrounding streets.
Sholeo Lodges Maspalomas is a 4-star hotel located in Playa del Inglés, in the south of Gran Canaria, near the beaches of Playa del Inglés, Las Burras and San Agustín, and just a few minutes from Maspalomas.
It has 168 contemporary rooms with views of the garden, pool or complex. It shares the Sholeo Lodges spirit: social spaces, relaxed atmosphere and experiences to enjoy at your own pace.
Its Fast but Good dining concept focuses on quick, healthy, natural options made on the spot. Plus, with the All-Day-Dining service, you can enjoy food and drinks all day, from morning to night.
If you need more information, you can email us at recepcion.maspalomas@sholeolodges.com or call us at +34 828 690 005.
No. Sholeo Lodges Maspalomas does not accept stag or hen parties or similar celebrations.
We do organize other types of private events, like meetings, birthdays or company events.
If you'd like more information, you can email us at mice@sholeolodges.com
Half board includes:
- Buffet breakfast from 07:30h to 10:30h
- À la carte dinner at The Original Hub from 19:00h to 22:00h, including starter + main + dessert
Drinks are not included in either service.
Important: on the nights of 25 December and 31 December the regular menu is offered, with no gala dinner.
If your flight or transfer is before 07:30h, you can request a picnic to go. Just ask at reception the day before.
You have free WiFi across the entire property, with speeds up to 200 Mbit/s.
To connect:
1. Turn on WiFi on your device and select the Sholeo Lodges network.
2. The login page will open automatically. Enter your room number and your last name.
3. Accept the privacy policy.
4. You're ready to browse!
If you have any connection issue, you can contact reception by calling +34 828 690 005 (option 0) or dialing *9 from your room phone.
At Sholeo Lodges Maspalomas we use a flexible cleaning system that's kinder to the environment. You decide when you want us to clean your room, avoiding unnecessary interruptions and helping us reduce our environmental impact.
Cleaning frequency:
- Room cleaning and bed-linen changes happen every 3 days
- Stays of less than 3 nights: no cleaning service included
- Bed linen is changed during the first cleaning service
If you want to request a cleaning or change the schedule, you can do it at reception or from the hotel's web app, in the "Personalize my stay" section.
Additional services:
- Extra cleaning: 25 €. Request it at reception 24h in advance
- 1 € from each extra cleaning is donated to Fundación Foresta
- Additional towel change: 2.50 €/towel.
Laundry:
- Express service: drop-off before 9:00h → pickup in 24h
- Request at reception
Outdoor pool heated to 24°C all year round.
Hours:
- Pool: from 10:00h to 20:00h
- Lifeguard service: from 10:00h to 18:00h
- Maximum capacity: 50 persons
Pool towels:
- Refundable 10 € cash deposit at reception, valid for the whole stay
- Extra towel change: 2.50 €
- The white room towels can't be used at the pool
Rules:
- Showering before entering is mandatory
- Children under 6 must always be accompanied by an adult
- No diving headfirst into the water
- No inflatables or balls in the water
- No reserving loungers with clothes or items when not in use; staff may remove them
- No glass or glass containers in the pool area
- No speakers or loud music
- No pets in the pool
In case of emergency, call 112 or contact reception from your room by dialing *9.
Each room has a 42" TV with built-in Chromecast, so you can stream content from your phone, tablet or computer directly to the screen.
How to use it:
1. Press the Home button on the TV remote.
2. Scan the QR code that appears on the screen or visit the URL shown.
3. Follow the steps and start casting from your device.
Compatible with platforms like Netflix, Disney+, HBO Max, Prime Video, YouTube and Spotify, plus many other iOS and Android apps. You can also share a tab from the Google Chrome browser.
Important: your device must be connected to the Sholeo Lodges WiFi network for Chromecast to work properly.
All rooms have a free safe. We recommend keeping documents, money and valuables in it.
How to set it up for the first time:
1. Enter a code with 4 to 6 digits.
2. Confirm by pressing the hash button (#).
3. The screen will show "CLOSED".
How to open it:
1. Enter your code.
2. The screen will show "OPEN".
How to close it again:
1. Enter your code and press (#).
2. The screen will show "CLOSED".
Important: the hotel is not responsible for valuables not stored in the safe.
If you need help, contact reception:
- Dial *9 from the room phone
- +34 828 690 005
Yes. The hotel has a free 24h gym for guests, and a padel court available from 10:00h to 22:00h (booking at reception).
You can also rent bikes from 6 €/day, scooters, buggies and jet skis.
The hotel has different spaces to eat, disconnect and enjoy at your own pace throughout the day.
Buffet breakfast from 07:30h to 10:30h
- Gluten-free and vegetarian options always available
- 12.00 €/adult
- 6.00 €/child
The Original Hub
- Fast but Good: quick, healthy, natural food and drinks made on the spot
- All-Day-Dining: eat and drink whenever you want throughout the day
- Open from 10:30h to 22:30h
- Open to both guests and visitors
- Takeaway service available
Feel Good Garden
- Open-air lounge bar
- Open from 07:30h to 22:30h
- Open to the public
Sholeo Lodges Maspalomas is a smoke-free space. Smoking is not allowed inside the rooms or in enclosed shared areas.
You can smoke in the following designated areas:
- Outside the reception (main entrance)
- Rooftop terrace
- Main pool terrace
- Room balconies and terraces
All rooms and shared areas have smoke detectors. Smoking in unauthorized areas may result in additional charges for damages and cancellation of your stay.
Sholeo Lodges Maspalomas is located in Playa del Inglés, in the south of Gran Canaria, close to beaches, leisure, restaurants and shopping areas.
Nearby places and services:
- Supermarket: 16 m away
- ATM: 130 m away
- Bus stop: 300 m away
- Medical center: 600 m away
- Pharmacy: 750 m away
- Yumbo Centrum shopping center: about 12 minutes on foot
- Playa del Inglés: 13 to 18 minutes on foot, depending on the beach access
- Dunas de Maspalomas: about 2.5 km away
- Las Burras and San Agustín beaches: just a few minutes by car
Plus, the south of Gran Canaria enjoys more than 300 days of sun a year and mild temperatures between 20 and 26°C, ideal for enjoying the beach, outdoor activities and leisure all year round.
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